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Discord is a communication platform for gamers that lets you easily voice chat, share photos and videos, and join channels with your friends. One of the best things about Discord is that it’s easy to set up and use. You can create a server for your gaming group or join one that already exists. Once you’re in a server, you can voice chat, share photos and videos, and join channels. Another thing about Discord servers is that almost all server has their own moderators and administrators that keeps the server from harm or any other concerns.
But what if, there comes a time that noone is available to answer your community's query, not even the Discord Administrator or Moderator? What would you do? Apparently, as a troubled community member that has noone to report to about their concerns or problems, your members or the users on your server will leave. That is why tickets bot is here for your community to send their concerns.
What is Tickets bot on Discord?
Tickets bot or simply, Tickets is simple, customisable and powerful Discord ticket system complete with a web UI. It is simple and powerful Discord Ticket Bot with various ticket tools to implement an effective Discord ticket system.
How can I invite up Tickets bot on my Discord Server?
Here are the few steps on setting up the Tickets bot on your server.
Step 1. Open your Discord app in browser
You have to open your Discord account in your browser since you need to invite the bot in your server.
Step 2. Visit Tickets Bot Official Website
You can either use Google to look up for Tickets Bot website.
Step 3. Invite Tickets to your Server
After visiting the bot's official website. You will see two buttons, "Invite Ticket to your server" and "Dashboard". Since you first need to invite the ticket on your server, click on "Invite Ticket to your server".
Step 4. Selecting your Server
After inviting the bot, you will be then redirected to this page asking you to add the bot on the server of your choice. In this instance, I will be adding the Ticket bot to my test server, GoLinuxCloud Test Server.
After selecting the server of your choice, click "Continue".
Step 5. Authorizing Tickets Bot to your Server
The bot will ask you permissions to access the server. You don't have to worry because you can change these permissions later.
Scroll down and click "Authorize". This will make the bot receive all the permissions that they asked you to confirm.
Step 6. Completing the Captcha Challenge
After authorizing the bot, you now need to complete a captcha challenge to prove that you're not a bot. Put a check on the box and you're good to go. You will be prompted that you can close or refresh the tab now.
Step 7. Tickets Bot Successfully Invited
A confirmation will appear that you have successfully Authorized the bot and that you may close this window or tab. This means that you successfully invited the bot into your server. Next step is to set up the bot in your server.
You have now successfully invited the bot to your Discord server. The next steps are for setting up the tickets channel.
Setting up Tickets channel
Step 1. Create a Tickets channel
You have to specify a tickets channel where you want the bot to put the reaction panels. This will help so that your community members can easily locate the bot if ever they have concerns.
Step 2. Go to the Website
Go back to the official Tickets bot website and click on Dashboard
Step 3. Authorize Access
Authorize the bot to access your Discord account since you will be needing this to acces your Dashboard
Step 4. Choose the Server
Find the server that you invited the Tickets bot in. In this instance, since I invited the bot on GoLinuxCloud Test Server, I will be opening its dashboard.
Step 5. Your Settings
After selecting your server, you will be prompted your settings. This is the default settings and you can change these later.
Step 6. Go to Reaction Panels
For now, you need to create a reaction panel where the community will see the option to open a ticket. You will see the top menu, there will be a "Reaction Panels" click on it.
Step 7. Create a Reaction Panel
You will then need to create a reaction panel. You will be asked to input a panel title, panel content, panel colour, panel channel, etc. The boxed ones are the important ones for now. For the panel channel, you need to select the channel that you created specifically for tickets.
Note that non-premium members can only have 3 panels.
After finishing editing your panel, click on Submit
Step 8. Panel Successfully Created
You will be prompted that you have successfully added a panel.
You will also see that there will be a panel listed on the list of "Your Reaction Panels", you can either Resend, Edit or Delete the panel that you created.
Step 9. Go back to your Server
Go back to the server that you invited the Tickets bots on. You will see that there will be a panel added to the channel that you specified on the dashboard.
You can try to check if the bot is working by clicking on the button that you set. For this example, I have set the button above to have the word "This is a sample ticket"
Step 10. Tickets
After the community member or user clicks on the button "This is a sample ticket", a ticket channel will be automatically created. This channel will only be seen by the admins, moderators and the one who submitted the ticket.
Tickets bot is one of the essential bots that I would personally add to my Discord servers. It is a nice bot to have and it's also easy to install to your server and easy to use! It is also a great tool to speed up the process of responding to a concern. Not only it would not be flooded by chats since the only ones on the created ticket channel are the moderators, admins and the creator of the ticket, it would also help since if the mods and admins are not available at this time, they can check it out later and solve the concern or problem.
If you have any more questions, you can check their documentation here: Tickets Bot Documentation